Detail Procedure Steps as follows: –

The appeals form should be completed by the learner and be submitted within 7 working days of date of initial issue of result to the Training Manager at admin@hitechtraining.ie – All sections of the appeals form should be completed (please see form below). The Training Manager will contact the learner within 7 working days to acknowledge receipt of the appeal and outline the course of action to be taken.

The appeal will be investigated by the Training Manager and any other personnel involved. When the investigation is complete the learner will be notified of the outcome in writing.

Where the learner is not satisfied with the outcome, they can make a request for a final review to be carried out. The request for a review must be submitted in writing to the Appeals Committee within 7 working days of the outcome. – The Appeals Committee will carry out the review. The decision from this review will be final.

Appeals to Results Policy

Hi-Tech Training is fully aware that at times learners will want to question their module results. It is the Policy of Hi-Tech Training to use the Review, Re-check and Appeal strategy to facilitate Learner Appeals.

Definitions (Recheck, Review, Appeal)

Recheck: ‘the administrative operation of checking (again) the recording and combination of component scores for a module or stage.’ (QQI Assessments and Standards, Revised 2013, 4.10.3)

Review: According to QQI, ‘Review means the re-consideration of the assessment decision, either by the original assessor or by other competent persons. Learners are required to state the grounds for the requested review. The grounds for review will normally be that the learner suspects that the assessment was erroneous in some respect.’.

Appeal: a formal request that another body (the Appeals Board) re-examine the procedure or decision of the decision-making committee. Disagreement with the decision in itself does not constitute grounds for appeal.

Learner Appeals to Results Procedure

The Learner Appeals to Results Procedure of Hi-Tech Training is as follows:

If a learner wishes us to review their results the Learner must submit a Review Results form within 7 days of the initial grading being received by the learner. This Review form must be signed and dated by the learner and fully completed outlining their reason for the request of a review.  All reviews must be evidence based.

The Appeal Policy allows for the learner to be accompanied by a third party, e.g., a friend, colleague of fellow learner.  The accompanying person is there as a support to the learner, take notes if desired and must not be a legal advocate.

There are 3 steps to the Appeals to Results Procedure:

1: Recheck

The Recheck Procedure is as follows:

Recheck Form submitted to the QA Co-Ordinator signed and dated by learner within 7 days of original result communicated to them.  The learner should submit any/all relevant information to aid the execution of the re-check.

Re-check fee of €20.00 applicable, which will be refunded to the learner is successful in the re-check.

All re-check outcomes will be communicated in writing to the learner within 21 days. If learner is still dissatisfied with Recheck outcome the option to request a Review is available to them.

The outcome will be communicated to the Internal Verifier, External Authenticator, and Results Approval Panel for amendment (if applicable) and the QQI QBS system updated for submission to QQI.

2: Review

The Review Procedure is as follows:

Review Form submitted to the QA Co-Ordinator signed and dated by learner within 7 days of original result communicated to them.  The learner should submit any/all relevant information to aid the execution of the review. If a review is granted, then the relevant material may be re-examined by an assessor who did not undertake the initial assessment.

The Review will supersede the outcome of the original re-check. All re-check outcomes will be communicated in writing to the learner within 21 days. If learner is dissatisfied, they must follow the Appeal Procedure. Review fee of €40.00 applicable, which will be refunded to the learner if successful in the review. The outcome will be communicated to the Internal Verifier, External Authenticator, and Results Approval Panel for amendment (if applicable) and the QQI QBS system updated for submission to QQI.

3: Appeal

The Appeal Procedure is as follows:

Appeal Form submitted to the Appeals Committee Chairperson signed and dated by learner within 7 days of original result communicated to them or other date specified in correspondence.  The learner should submit all/any relevant information to aid the execution of the Appeal.

The Appeal will supersede the outcome of the original review. If the appeals Committee Chairperson deems the Appeal Request valid for further consideration the Appeal will be brought to the Appeals Committee for further investigation. The Learner is given the opportunity if so desired to attend the Appeal hearing.

Appeal fee of €60.00 applicable, which will be refunded to the learner if successful in the Appeal. The outcome will be communicated to the Internal Verifier, External Authenticator, and Results Approval Panel for amendment (if applicable) and the QQI QBS system updated for submission to QQI. The decision from this Appeal is final.